At Global Chem Lab, we strive to provide the highest quality products and services for our customers in the research chemical and custom chemical synthesis industries. However, due to the nature of the products we offer, our Refund Policy is designed to ensure both our customers and our business operate within reasonable and lawful standards.

Please read this policy carefully to understand how we handle refunds and returns.

1. Eligibility for Refunds

Due to the specialized nature of our products, we generally do not accept returns or issue refunds once an order has been processed and shipped. However, we will consider refund requests under the following circumstances:

• Damaged or Defective Products: If the product you received is damaged or defective, please contact us immediately. We will investigate the issue and, at our discretion, issue a refund or provide a replacement.
• Incorrect Product: If we mistakenly send you the wrong product, please contact us within [X] days of receiving your order. We will arrange for the return of the incorrect product and send you the correct one.
• Unfulfilled Orders: If we are unable to fulfill your order due to stock or other unforeseen issues, we will issue a full refund.

2. Refund Process

If you believe you are eligible for a refund, please contact us within [X] days of receiving your order. The following steps outline our refund process:

1. Contact Customer Support: Reach out to our customer support team at [Insert contact email] with your order number and details of the issue.
2. Provide Documentation: You may be asked to provide photographs or other supporting documentation (e.g., packaging, damaged product) to help us assess the issue.
3. Review: Our team will review your case and determine if a refund is warranted.
4. Refund Decision: If we approve your refund, it will be processed back to the original payment method used during the purchase. Please note that it may take [X] business days for the refund to reflect on your account, depending on your payment provider.

3. Non-Refundable Items

The following items are non-refundable:

• Products that have been used, altered, or tampered with in any way.
• Products that have been opened, damaged, or disposed of by the customer.
• Orders where the delivery address provided by the customer was incomplete or incorrect.
• Products that are prohibited by law in your jurisdiction (e.g., controlled substances).

4. Cancellation of Orders

Once an order is placed and payment is processed, it is automatically prepared for shipment. Due to the nature of our products, cancellations are not accepted after an order has been confirmed. If you wish to cancel your order before it is shipped, please contact us immediately. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation if the order is already in the shipping process.

5. Shipping Costs

Shipping costs are non-refundable unless we are responsible for shipping errors (e.g., sending the wrong product or defective product). If you are eligible for a refund, the cost of shipping will not be refunded unless otherwise specified in this policy.

6. International Orders

For international orders, please be aware that refunds or replacements may be subject to additional shipping costs or regulations imposed by customs authorities in your country. You are responsible for any duties, taxes, or import charges levied by customs, and these will not be refunded by Global Chem Lab.